Warranty & Complaints
We care about our products and logically do our best to deliver them to you in top condition. Yet it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within 1 month after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. Because we supply wines, we are also dependent on the way you have stored the wines. If the wines are not treated with care and in accordance with the instructions, the guarantee will of course expire.
It can always happen that something does not go quite as planned. We recommend that you report complaints to us by calling: 06-14 75 73 53 you can also send an email to [email protected]