Shipping & returns
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excluding shipping costs. The costs for returning from your home to the webshop are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product will be returned to Dijso with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us via [email protected] We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is more damaged than necessary, we can pass on this depreciation of the product to you. So handle the product with care and make sure that it is properly packaged for return.
Do you want to exchange your product? That is no problem at all. You can contact [email protected] for this. You do, however, bear the costs for returning the product.
I have entered a wrong delivery address!
Accidentally passed on a wrong delivery address? Then contact us as soon as possible. We will try to change the order for you.
Delivery time & shipping costs
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 18:00 on the same day. However, we are not always able to fulfill this, sometimes products are not in stock and the delivery of your order can take a little longer. Orders around Sundays and public holidays such as Sinterklaas or Christmas can also be delayed. There is an indication of the delivery time on the product page. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.
The stated prices do not include shipping costs.
The shipping costs are:
€ 6.95 for orders under 6 bottles
Free for orders 6 bottles or more
Delivery is via PostNL's postman or parcel deliverer. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.
We do our utmost for you as a customer. This also means that you can easily contact us. If you have any questions about one thing or another, you can reach us using the following information:
Tel: 06-14 75 73 53
Mail: [email protected]
Our business address:
6673 DN Andelst
024-84 81 797